Website & E-commerce Launch

In Hong Kong

Campaigns, Media & Analytics, Social Media, E-Commerce

OUR APPROACH

First, an analysis of FWD's business objectives was carried out, along with several workshops with the FWD team to understand the brand's interests and positioning.

Secondly, an in-depth research study was conducted to identify FWD's consumer needs and gain insights for the e-commerce platform, web development and integrated digital plan including media, social and influencer strategy.

A multi-channel strategy including influencers, blogs, Instagram and Facebook was then used to drive traffic to FWD's e-commerce website and encourage people to purchase insurance policies online.

163%

Home Insurance increase

127%

Travel Insurance increase

83%

Flight Insurance increase

Within the first 5 months of the launch, the campaign brought an increase of 163% in the sales of home insurance, 127% increase in sales of Travel Insurance and 83% increase in flight insurance sales – a remarkable achievement for the region’s first online insurance provider.

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